12th April 2018

Customer services

We cover all aspects of customer service enquiries from orders to returns and any queries that may arise on a day to day basis. We handle all incoming calls and online orders, also returning calls when required. Our team are friendly, courteous and efficient. When you call us you will have contact with one of our helpful staff rather than an automated answer service, which is just part of the ‘personal touch’ that we like to offer to all our clients.

Another major asset is that the team is on-site with the warehouse. It certainly helps for synergy and understanding.

  • Dedicated lines
  • Dedicated teams/ client managers
  • Staff training
  • Product training
  • Returns
THORN 3PL customer services